General Terms & Conditions

1.1 These terms and conditions apply to contracts for the rental of hotel rooms for accommodation purposes and all further services and deliveries provided by the hotel in connection therewith (hotel accommodation contract). The term "hotel accommodation contract" encompasses and replaces the following terms: accommodation contract, guest accommodation contract, hotel contract, hotel room contract.

1.2 The subletting or re-letting of the rooms provided, as well as their use for purposes other than accommodation, require the prior consent of the hotel in text form; § 540 paragraph 1 sentence 2 of the German Civil Code (BGB) is hereby excluded to the extent that the customer is not a consumer.

1.3 General terms and conditions of the customer shall only apply if this has been expressly agreed in advance.

1.4 These terms and conditions do not apply in the case of a reservation made through third-party providers such as Expedia, Airbnb, Booking.com, etc. In such cases, the terms and conditions of the respective third-party provider shall apply. The hotel acts solely as a service provider in such cases and not as a contracting party.

2.1 The contracting parties are the hotel and the customer. The contract is formed upon acceptance of the customer's offer by the hotel. The hotel is free to confirm the room booking in text form.

2.2 All claims against the hotel shall generally become statute-barred within one year from the statutory commencement of the limitation period. Claims for damages shall become statute-barred within five years depending on knowledge, provided they do not arise from injury to life, limb, health or liberty. This does not apply to claims for damages and other claims based on an intentional or grossly negligent breach of duty by the hotel.

2.3 Minors are only permitted to stay overnight when accompanied by a person with parental authority. Hotel staff may request the presentation of relevant documentation identifying the accompanying adults as parents, teachers or other duly authorised persons.

little BIG hotels reserves the right to refuse minors arriving at reception without their legal guardians access to a room booked in contravention of this provision for persons under the age of 18, and to cancel the stay immediately. Furthermore, little BIG hotels may cancel a booking at any time prior to the commencement of the stay if it becomes apparent that the room has been booked for minors under the age of 18 travelling without their legal guardians.

3.1 The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.

3.2 The customer is obliged to pay the hotel's applicable or agreed prices for the room rental and any additional services used. This also applies to services commissioned directly by the customer or through the hotel that are provided by third parties and advanced by the hotel.

3.3 Agreed prices include the taxes and local charges applicable at the time of conclusion of the contract. Not included are local charges owed by the guest personally under municipal law, such as visitor's tax. In the event of a change in statutory VAT or the introduction, modification or abolition of local charges on the subject matter of the contract after conclusion of the contract, the prices shall be adjusted accordingly. For contracts with consumers, this shall only apply if the period between conclusion and performance of the contract exceeds four months.

3.4 The hotel may make its consent to a subsequent reduction in the number of rooms booked, the hotel's services or the customer's length of stay conditional upon an increase in the price of the rooms and/or other hotel services.

3.5 Hotel invoices without a due date are payable within fourteen days of receipt without deduction. The hotel may at any time demand immediate payment of outstanding amounts from the customer. The hotel reserves the right to prove higher damages. In the event of late payment by the customer, the statutory provisions shall apply.

3.6 The hotel is entitled to require a reasonable advance payment or security deposit from the customer at the time of conclusion of the contract, for example in the form of a credit card guarantee. The amount of the advance payment and the payment dates may be agreed in text form in the contract. For advance payments or security deposits for package holidays, the statutory provisions shall remain unaffected.

3.7 In justified cases, for example in the event of arrears or an extension of the scope of the contract, the hotel is entitled, even after conclusion of the contract and up to the commencement of the stay, to demand an advance payment or security deposit within the meaning of clause 3.6 above, or an increase in the advance payment or security deposit agreed in the contract up to the full agreed remuneration.

3.8 The hotel is also entitled to demand a reasonable advance payment or security deposit within the meaning of clause 3.6 above for existing and future claims under the contract at the beginning of and during the stay, provided that no such payment has already been made pursuant to clauses 3.6 and/or 3.7 above.

3.9 The customer may only set off or offset against a claim of the hotel with an undisputed or legally established claim.

4.1 Cancellation of a contract concluded with the hotel by the customer is only possible if a right of cancellation has been expressly agreed in the contract, a statutory right of cancellation exists, or the hotel expressly consents to the cancellation. The agreement of a right of cancellation and any consent to cancellation should each be made in text form.

4.2 If a deadline for free cancellation has been agreed between the hotel and the customer, the customer may cancel the contract up to that deadline without triggering any payment or compensation claims by the hotel. The customer's right of cancellation expires if it is not exercised by the agreed deadline.

4.3 If no right of cancellation has been agreed or has already expired, no statutory right of cancellation or termination exists, and the hotel does not consent to cancellation, the hotel retains its claim to the agreed remuneration even if the services are not used. The hotel must offset income from alternative rental of the rooms and saved expenses. If the rooms are not re-let, the hotel may apply a flat-rate deduction for saved expenses. In this case, the customer is obliged to pay the following percentages of the contractually agreed price:

The customer is free to demonstrate that the aforementioned claim has not arisen or has not arisen to the extent claimed. For a booked rate that includes a 100% advance payment of the total stay and a right of cancellation up to a contractually agreed deadline, the hotel reserves the right to retain the deposit in full if cancellation is not made in time. The same applies to non-use of the hotel's services (no-show).

4.4 Non-use of the hotel's services (no-show) occurs when the rented hotel room is not occupied by 06:00 on the day following the contractually agreed date of arrival.

5.1 If it has been agreed that the customer may cancel the contract free of charge within a certain period, the hotel is likewise entitled to cancel the contract during that period if requests are received from other customers for the contractually booked rooms and the customer, upon enquiry by the hotel with a reasonable deadline, does not waive their right of cancellation.

5.2 If an advance payment or security deposit agreed or demanded pursuant to clauses 3.6 and/or 3.7 is not made even after the expiry of a reasonable deadline set by the hotel, the hotel is also entitled to cancel the contract.

5.3 Furthermore, the hotel is entitled to cancel the contract extraordinarily for good cause, in particular if:

• – Force majeure or other circumstances beyond the hotel's control make performance of the contract impossible;
• – Rooms are booked culpably under misleading or false statements or by concealing material facts;
• – The hotel has justified cause to assume that use of the hotel's services could jeopardise the smooth operation, safety or reputation of the hotel;
• – The purpose or reason for the stay is unlawful;
• – There is a breach of clause 1.2.

5.4 Justified cancellation by the hotel does not give rise to any claim by the customer for compensation.

6.1 The customer does not acquire any right to the provision of specific rooms unless this has been expressly agreed.

6.3 On the agreed date of departure, rooms must be vacated and made available to the hotel by 11:00 AM at the latest. Thereafter, the hotel may charge for the contractually excessive use of the room due to late vacating: up to 2:00 PM €25.00 (late check-out), and from 2:00 PM 100% of the full room rate.

7.1 The hotel is liable for damages attributable to it arising from injury to life, limb or health. It is also liable for other damages resulting from an intentional or grossly negligent breach of duty by the hotel or from an intentional or negligent breach of obligations typical for the contract. Further claims for damages are excluded to the extent not otherwise regulated in this clause 7.

7.2 The hotel is liable to the customer for items brought in according to the statutory provisions. The hotel recommends the use of the hotel or room safe. If the guest wishes to bring in money, securities and valuables worth more than €800 or other items worth more than €3,500, a separate safekeeping agreement with the hotel is required.

7.3 Where a parking space in the hotel garage or hotel car park is made available to the customer, even for a fee, this does not constitute a safekeeping contract. In the event of loss or damage to vehicles parked or manoeuvred on the hotel premises and their contents, the hotel is only liable in accordance with clause 7.1 above.

7.4 Wake-up calls are carried out by the hotel with the utmost care. Messages, post and parcels for guests are handled with care.

8.1 Amendments and additions to the contract, the acceptance of the offer or these General Terms and Conditions should be made in text form. Unilateral amendments or additions by the customer are invalid.

8.2 The place of performance and payment as well as the exclusive place of jurisdiction – also for disputes relating to cheques and bills of exchange – in commercial transactions is the location of the hotel. If a contracting party meets the requirements of § 38 paragraph 2 of the German Code of Civil Procedure (ZPO) and has no general place of jurisdiction within Germany, the place of jurisdiction shall be the location of the hotel.

8.3 German law applies. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict of laws provisions is excluded.

8.4 Should individual provisions of these General Terms and Conditions be or become invalid or void, the validity of the remaining provisions shall not be affected. In all other respects, the statutory provisions shall apply.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.