{"id":2953,"date":"2021-04-15T10:32:05","date_gmt":"2021-04-15T10:32:05","guid":{"rendered":"https:\/\/littlebighotels.com\/faq\/"},"modified":"2025-07-07T07:12:06","modified_gmt":"2025-07-07T05:12:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/littlebighotels.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><section class=\"l-section wpb_row us_custom_fa28713b height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column hyphensnone\"><div class=\"wpb_wrapper\"><h1>FAQ<br \/>\nfrequently asked questions:<\/h1>\n<p>Our service, our equipment, your <b>little BIG hotels<\/b><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-message color_red with_icon with_close\"><div class=\"w-message-icon\"><i class=\"fal fa-info\"><\/i><\/div><div class=\"w-message-body\"><p>Be careful! Phishing is an Internet scam . Fraudsters try to obtain your personal information, by posing as a trustworthy source. In the hotel industry, this often happens in order to obtain your payment details. You may receive fake emails or messages that look genuine but are not.<\/p>\n<\/div><button class=\"w-message-close\" aria-label=\"Close\"><\/button><\/div><div class=\"w-separator size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column hyphensnone\"><div class=\"wpb_wrapper\"><h5>Data protection and your security<\/h5>\n<\/div><\/div><div class=\"w-separator size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"w-tabs style_default switch_click accordion type_togglable has_scrolling\" style=\"--sections-title-size:25px\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_right\"><div class=\"w-tabs-section\" id=\"DeineSicherheit\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-DeineSicherheit\" aria-expanded=\"false\"><i class=\"fal fa-question-circle\"><\/i><h2 class=\"w-tabs-section-title\" itemprop=\"name\">What is phishing and how do you protect yourself against it?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-DeineSicherheit\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Be careful! <\/strong>Phishing is an Internet scam . Fraudsters try to obtain your personal information, by posing as a trustworthy source. In the hotel industry, this often happens in order to obtain your payment details. You may receive fake emails or messages that look genuine but are not.   <\/p>\n<p>To make sure a message is really from us, please always check the sender addresses and phone numbers.<\/p>\n<p><span><strong>E-Mails fromn the little BIG hotels<\/strong><\/span><span>:<\/span><\/p>\n<ul>\n<li><span><\/span><span><strong>stay@littleBIGhotels.com<\/strong><\/span><\/li>\n<li><span><strong>groups@littleBIGhotels.com<\/strong><\/span><span><\/span><\/li>\n<\/ul>\n<p><strong>WhatsApp und SMS Nachrichten von den little BIG hotels<\/strong>:<\/p>\n<ul>\n<li><span><strong>+493091539333<\/strong><\/span><span> (CALMA Berlin Mitte)<\/span><\/li>\n<li><span><strong>+4930254720 <\/strong><\/span><span>(fjord hotel berlin)<\/span><\/li>\n<li><span><strong>+49305268540 <\/strong><\/span><span>(LINDEMANN&#8217;S)<\/span><\/li>\n<li><span><strong>+49308508040 <\/strong><\/span><span>(Anna 1908)<\/span><\/li>\n<li><strong>+493099404520 <\/strong>(the YARD)<\/li>\n<li><strong>+4915888493604<\/strong> (Alt-Connewitz)<\/li>\n<li><strong>+4915888279351<\/strong> (Hotel am Bayrischen Platz)<\/li>\n<li><span><strong>+493099404520<\/strong><\/span><span> (WhatsApp Reservierung Berlin)<\/span><\/li>\n<li><strong>+4915735999156 <\/strong>(SMS Reservierung Berlin)<\/li>\n<\/ul>\n<p><span>Your safety is important to us. Enjoy your stay and feel at home with the  <\/span><span><strong>little BIG hotels<\/strong><\/span><span>.<\/span><\/p>\n<\/div><\/div><div class=\"w-message color_red with_icon\"><div class=\"w-message-icon\"><i class=\"fal fa-shield-alt\"><\/i><\/div><div class=\"w-message-body\"><p>If you receive a message that does not come from these addresses or numbers, be careful. Delete the message and contact us directly if you are unsure.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"PSD2\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-PSD2\" aria-expanded=\"false\"><i class=\"fal fa-question-circle\"><\/i><h2 class=\"w-tabs-section-title\" itemprop=\"name\">What is the 3D Secure process and why do we use it?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-PSD2\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>3D Secure process in online booking<\/strong><\/p>\n<p>The 3D Secure process is an additional layer of security for online payments that protects you from unauthorized transactions. When booking through our website, you will be redirected to a secure page of your bank to confirm the payment. There, you\u2019ll need to authenticate yourself using a one-time password, a TAN, or another identification method. This ensures that only the rightful cardholder can authorize the payment.   <\/p>\n<p>The process is known as &#8220;Verified by Visa&#8221; and &#8220;Mastercard SecureCode&#8221; and ensures that your data is protected during the transaction. It increases the security of your booking and minimizes the risk of fraud.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"dbbe\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-dbbe\" aria-expanded=\"false\"><i class=\"fal fa-question-circle\"><\/i><h2 class=\"w-tabs-section-title\" itemprop=\"name\">We love data protection!<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-dbbe\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Your data is safe with us, because we work in compliance with <strong>data protection regulations<\/strong>. In order to be able to really guarantee this, we have a certified data protection officer with a focus on the hotel industry, who is at our side with advice and action so that your data is safe.<\/p>\n<p>You can find more information <a href=\"https:\/\/littlebighotels.com\/en\/privacy\/\">here<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_huge\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column hyphensnone\"><div class=\"wpb_wrapper\"><h5>Everything about your stay<\/h5>\n<\/div><\/div><div class=\"w-separator size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"w-tabs style_default switch_click accordion type_togglable has_scrolling\" style=\"--sections-title-size:25px\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_right\"><div class=\"w-tabs-section\" id=\"r98b\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-r98b\" aria-expanded=\"false\"><i class=\"fal fa-question-circle\"><\/i><h2 class=\"w-tabs-section-title\" itemprop=\"name\">How can I modify \/ cancel my reservation?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-r98b\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Did you book through a third party such as HRS, Expedia or Booking? <\/strong><\/p>\n<p>Then please contact the contact from your reservation confirmation directly.<\/p>\n<\/div><\/div><div class=\"w-separator size_small with_line width_30 thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Have you booked directly with us by phone or e-mail?<\/strong> Then please send an e-mail with your booking number to <a href=\"mailto:stay@littleBIGhotels.com\">stay@littleBIGhotels.com.<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_small\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Did you book directly through our homepage? <\/strong><\/p>\n<p>Use the following buttons to go to the respective page and edit your booking on our homepage. Enter your booking number and your email address in the form. You will then receive a cancellation or change confirmation via email.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4>CALMA Berlin Mitte<\/h4>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_1\" title=\"Process your booking at CALMA Berlin Mitte here\" target=\" _blank\" rel=\"nofollow noopener\" href=\"https:\/\/onepagebooking.com\/calma\/modify-booking\"><span class=\"w-btn-label\">cancel &amp; modify<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_small with_line width_30 thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4>Anna 1908<\/h4>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_1\" title=\"Process your booking at Anna 1908 here\" target=\" _blank\" rel=\"nofollow noopener\" href=\"https:\/\/onepagebooking.com\/anna1908\/modify-booking\"><span class=\"w-btn-label\">cancel &amp; modify<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_small with_line width_30 thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4>Fjord Hotel Berlin<\/h4>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_1\" title=\"Process your booking at fjord hotel berlin here\" target=\" _blank\" rel=\"nofollow noopener\" href=\"https:\/\/onepagebooking.com\/fjord\/modify-booking\"><span class=\"w-btn-label\">cancel &amp; modify<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_small with_line width_30 thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4>LINDEMANN&#8217;S<\/h4>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_1\" title=\"Process your booking at LINDEMANN&#039;S here\" target=\" _blank\" rel=\"nofollow noopener\" href=\"https:\/\/onepagebooking.com\/lindemanns\/modify-booking\"><span class=\"w-btn-label\">cancel &amp; modify<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"fa4e\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-fa4e\" aria-expanded=\"false\"><i class=\"fal fa-question-circle\"><\/i><h2 class=\"w-tabs-section-title\" itemprop=\"name\">Where can I get the best price?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-fa4e\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>You always get the best price on our homepage. <strong>Exclusive homepage offers<\/strong> can be up to 20% cheaper than the current daily rate.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"vf02\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-vf02\" aria-expanded=\"false\"><i class=\"fal fa-question-circle\"><\/i><h2 class=\"w-tabs-section-title\" itemprop=\"name\">Are there opening times that I have to pay attention to?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-vf02\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Of course, you can enter your room at any time with your room key. However, the front office team is not on site in all hotels around the clock, for example to check you in personally. This depends on the opening hours of your <b>little BIG hotel<\/b>. You can find the <strong>opening times<\/strong> here:<\/p>\n<\/div><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>CALMA Berlin Mitte<\/strong><br \/>\n7:00 AM to 10:00 PM<\/p>\n<p><strong>Anna 1908<\/strong><br \/>\n7:00 AM to 10:00 PM<\/p>\n<p><strong>the Yard <\/strong><br \/>\nOur team is available around the clock at the hotel<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>fjord hotel berlin<\/strong><br \/>\n07:00 Uhr bis 22:00 Uhr<\/p>\n<p><strong>LINDEMANN\u2019S<\/strong><br \/>\nUnser Team ist rund um die Uhr im Hotel.<\/p>\n<p><strong>Alt-Connewitz<\/strong><br \/>\n07:00 Uhr bis 22:00<\/p>\n<p><strong>Hotel am Bayrischen Platz<\/strong><br \/>\n07:00 Uhr bis 22:00<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"lfcf\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-lfcf\" aria-expanded=\"false\"><i class=\"fal fa-question-circle\"><\/i><h2 class=\"w-tabs-section-title\" itemprop=\"name\">When can I get into my room?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-lfcf\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Check-in is in all <b>little BIG hotels<\/b><sup> <\/sup><strong>From 3:00 PM onwards.<\/strong><br \/>\nAn early check-in is possible from 12:00 PM for an additional fee of \u20ac25.00. Please reserve this when you make your booking.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"j08c\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-j08c\" aria-expanded=\"false\"><i class=\"fal fa-question-circle\"><\/i><h2 class=\"w-tabs-section-title\" itemprop=\"name\">When will my room be cleaned?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-j08c\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If you like, we will clean your room every day during your time in Berlin. <strong>Please understand<\/strong> that we cannot clean your room <strong>at a specific time<\/strong>. If your room needs to be cleaned urgently in the morning, please inform either our housekeeping team on the floor or our team at the front office.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"r14c\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-r14c\" aria-expanded=\"false\"><i class=\"fal fa-question-circle\"><\/i><h2 class=\"w-tabs-section-title\" itemprop=\"name\">When will my towels be changed?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-r14c\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>To save the environment, we do not change your towels every day. If you want your <strong>towels to be changed<\/strong>, just leave them <strong>on the floor in the bathroom<\/strong>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1512405255044-6c34835f-c26e\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-1512405255044-6c34835f-c26e\" aria-expanded=\"false\"><i class=\"fal fa-question-circle\"><\/i><h2 class=\"w-tabs-section-title\" itemprop=\"name\">When do I pay and which payment methods are accepted?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1512405255044-6c34835f-c26e\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Payment is <strong>generally made upon arrival.<\/strong> You can pay with Visa, Mastercard and EC card (Maestro). Additionally, cash payments are always possible. For some promotions that you can book online, a 100% deposit is required at the time of booking. However, these offers are clearly marked. You will receive your invoice directly after check-out by mail or in your personal WebApp for download.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"w2b7\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-w2b7\" aria-expanded=\"false\"><i class=\"fal fa-question-circle\"><\/i><h2 class=\"w-tabs-section-title\" itemprop=\"name\">Until when can I use my room?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-w2b7\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Check-out is available <strong>until 11:00 AM<\/strong> at all <b>little BIG hotels<\/b>. Late check-out is possible until 2:00 PM for an additional fee of \u20ac25.00. Please reserve this when you make your booking or let our front office team know when you check-in.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1512404919769-75ecd046-e2a1\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-1512404919769-75ecd046-e2a1\" aria-expanded=\"false\"><i class=\"fal fa-question-circle\"><\/i><h2 class=\"w-tabs-section-title\" itemprop=\"name\">When is breakfast served and how much does it cost?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1512404919769-75ecd046-e2a1\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Breakfast at the little BIG hotels:<\/p>\n<p><strong>21,00 \u20ac<\/strong> per day breakfast costs adults<br \/>\nBreakfast costs <strong>\u20ac10.50<\/strong> per day for children aged 5 to 12.<br \/>\nAll children under <strong>5 years old<\/strong> have breakfast for free.<\/p>\n<p><span>When booking our <\/span><strong><a href=\"https:\/\/littlebighotels.com\/en\/deals\/\" data-auto-event-observed=\"true\">breakfast rate<\/a><\/strong><span>, the breakfast price is reduced to <strong>\u20ac19.00.<\/strong><\/span><span> For 3 or more guests in the room, there is an additional <strong>\u20ac10.00 discount per night.<\/strong> Children&#8217;s breakfast prices are not applicable.<\/span><\/p>\n<p>Breakfast times:<\/p>\n<p>daily from 6:30 AM to 11:00 AM (times may vary slightly depending on the hotel)<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"o59c\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-o59c\" aria-expanded=\"false\"><i class=\"fal fa-question-circle\"><\/i><h2 class=\"w-tabs-section-title\" itemprop=\"name\">Is there in my hotel room &#8230;<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-o59c\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>&#8230;WLAN?<br \/>\n<\/strong>Yes. Free WIFI is available in all <b>little BIG hotels<\/b>.<\/p>\n<p><strong>&#8230; a hair dryer?<br \/>\n<\/strong>Yes. All rooms are equipped with a hair dryer (up to 1800 watts).<\/p>\n<p><strong>&#8230; iron and ironing board?<\/strong><br \/>\nNo. Our front office colleagues will be happy to provide you with an iron and ironing board so that you can iron your garment with pleasure.<\/p>\n<p><strong>&#8230;an air conditioner?<\/strong><br \/>\nOur hotels, The Yard and LINDEMANN&#8217;S, have air conditioning in all rooms and public areas. The other locations do not have air conditioning, but each room is equipped with a fan. <\/p>\n<p><strong>&#8230;accessible facilities?<br \/>\n<\/strong>Each property is uniquely furnished. Please contact us in advance so that we can advise you which of our houses is best suited.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1534839288663-sgsrgsrg28496-b75c\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-1534839288663-sgsrgsrg28496-b75c\" aria-expanded=\"false\"><i class=\"fal fa-question-circle\"><\/i><h2 class=\"w-tabs-section-title\" itemprop=\"name\">Where can I park my car?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1534839288663-sgsrgsrg28496-b75c\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Anna 1908<\/strong><\/p>\n<p>We have 3 outdoor parking spaces behind the house and 12 parking spaces in the underground garage. A parking space costs \u20ac12.00 per night. Please reserve in advance. The entry height is 1.80 m and very long cars have to cope with a small curve in the descent.<\/p>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>LINDEMANN&#8217;S<\/strong><\/p>\n<p>We have 10 outdoor parking spaces behind the house and 7 parking spaces in the underground garage. A parking space costs \u20ac22.00 per night. Please reserve in advance. Please note that the lift to the underground garage has an entrance height of 2.10m and maximum length of 5m. The courtyard entrance to the outdoor parking spaces is 2.70m high.<\/p>\n<p>There is e-charging point available! First come &#8211; first serve!<\/p>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>the Yard<\/strong><\/p>\n<p>We have 5 parking spaces available in the underground garage at a rate of \u20ac25 per day for your car.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Fjord Hotel Berlin<\/strong><\/p>\n<p>We have 9 outdoor parking spaces in front of the house and 8 parking spaces in the underground garage. A parking space costs \u20ac19.00 per night. Please reserve in advance. The entrance height of the underground garage is 2.00m and very long cars have to master a small curve in the descent.<\/p>\n<p>There is e-charging point available! First come &#8211; first serve!<\/p>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>CALMA Berlin Mitte<\/strong><\/p>\n<p>Unfortunately, we do not have our own parking spaces for your car. <a title=\"PARKING IN BERLIN MITTE\" href=\"https:\/\/littlebighotels.com\/en\/hotel-berlin\/calma-berlin-mitte\/parking\/\" target=\"_blank\" rel=\"noopener\">You can find more information here.<\/a><\/p>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Alt-Connewitz<\/strong><\/p>\n<p>We have 30 parking spaces available at a price of \u20ac8 per day for your car.<\/p>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Hotel am Bayrischen Platz<\/strong><\/p>\n<p>We have 11 free outdoor parking spaces available in the courtyard for your car.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1534839288663-sgsrgsrg28496-b75c\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-1534839288663-sgsrgsrg28496-b75c\" aria-expanded=\"false\"><i class=\"fal fa-question-circle\"><\/i><h2 class=\"w-tabs-section-title\" itemprop=\"name\">Is my hotel in the environmental zone?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1534839288663-sgsrgsrg28496-b75c\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Anna 1908<\/strong><\/p>\n<p>Luckily, our Hotel Anna 1908 is not located in the environmental zone. Therefore, no environmental badge is required.<\/p>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>CALMA Berlin Mitte, fjord hotel berlin, LINDEMANN&#8217;S, Alt-Connewitz &amp; Hotel am Bayrischen Platz<\/strong><\/p>\n<p>These hotels are located in the environmental zone. You need a green sticker to <a href=\"https:\/\/www.berlin.de\/labo\/mobilitaet\/kfz-zulassung\/feinstaubplakette\/shop.85047.php\" target=\"_new\" rel=\"noreferrer noopener\">click here to order online<\/a>. Alternatively, the stickers are available from vehicle registration offices, T\u00dcV, DEKRA, GT\u00dc, FSP and guild workshops. The sticker is valid indefinitely and is linked to the license plate number. Costs: Online \u20ac6.00, at the licensing authority \u20ac5.00, private providers vary between \u20ac5.00 and \u20ac15.00.<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"tf37\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-tf37\" aria-expanded=\"false\"><i class=\"fal fa-question-circle\"><\/i><h2 class=\"w-tabs-section-title\" itemprop=\"name\">What service does the front office team offer?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-tf37\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Luggage storage:<\/strong><br \/>\nBefore and after your stay with us, you are welcome to store your luggage free of charge.<\/p>\n<p><strong>Small item ordering service:<\/strong><br \/>\nYou can easily order flowers for your loved one or a bottle of champagne via WhatsApp with us.<\/p>\n<p><strong>Taxi:<\/strong><br \/>\nOur colleagues will be happy to order a taxi for you. Do you need it immediately or at a specific time? Both are possible.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"q00b\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-q00b\" aria-expanded=\"false\"><i class=\"fal fa-question-circle\"><\/i><h2 class=\"w-tabs-section-title\" itemprop=\"name\">What else should I take with me for my little ones?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-q00b\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>As a parent, you of course know best what your little ones need. However, there are a few things that you can just leave at home.<\/p>\n<p>We have prepared a <strong>cot<\/strong> and a <strong>baby bathtub<\/strong> in the room for your child. So that your little one can move around the room safely and freely, we have also equipped all sockets that are accessible to small children with <strong>child safety devices<\/strong>.<\/p>\n<p>In the morning, a <strong>high chair<\/strong> is available for breakfast in the breakfast area and if you want hot water for preparing porridge or tea, you can simply speak to our team at the front office, then you can take a <strong>thermos with hot water<\/strong> to your room.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"y0d2\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-y0d2\" aria-expanded=\"false\"><i class=\"fal fa-question-circle\"><\/i><h2 class=\"w-tabs-section-title\" itemprop=\"name\">Are there discounts for regular guests or companies?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-y0d2\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes. We offer a personalized booking code for company and regular guests. You get a <strong>5% discount<\/strong> on our current daily price.<\/p>\n<p><a href=\"https:\/\/littlebighotels.com\/en\/deals\/5-business-code\/\">You can find more information about the special conditions here!<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"g193\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-g193\" aria-expanded=\"false\"><i class=\"fal fa-question-circle\"><\/i><h2 class=\"w-tabs-section-title\" itemprop=\"name\">Can i take my dog with me?<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-g193\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Unfortunately, no<\/strong>. Dogs\/pets are not allowed in all <strong>little BIG hotels<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"x25b\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-x25b\" aria-expanded=\"false\"><i class=\"fal fa-question-circle\"><\/i><h2 class=\"w-tabs-section-title\" itemprop=\"name\">We treat you respectfully because&#8230;<\/h2><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-x25b\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div class=\"w-tabs-section-content-h i-cf\" itemprop=\"text\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8230; to convey our <strong>&#8220;finally home&#8221; feeling<\/strong> to you. Because that is our motto. We want you to feel at home with us. That is why we enter into a respectful, relaxed and authentic communication with you.<\/p>\n<p>Whether here on the homepage, on the phone or directly in conversation with the team on site, we look forward to you getting involved with our philosophy and becoming part of &#8220;You  the <b>little BIG hotels<\/b>&#8221;<\/p>\n<p>Respect is important to us! Authenticity is especially important to us, whether it&#8217;s from our team or from you.<br \/>\nSo come to us and be &#8220;finally at home&#8221;!<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_huge\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"FAQ frequently asked questions: Our service, our equipment, your little BIG hotels Be careful! Phishing is an Internet scam . Fraudsters try to obtain your personal information, by posing as a trustworthy source. In the hotel industry, this often happens in order to obtain your payment details. You may receive fake emails or messages that...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":16,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"standort-hotel":[],"class_list":["post-2953","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/littlebighotels.com\/en\/wp-json\/wp\/v2\/pages\/2953","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/littlebighotels.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/littlebighotels.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/littlebighotels.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/littlebighotels.com\/en\/wp-json\/wp\/v2\/comments?post=2953"}],"version-history":[{"count":2,"href":"https:\/\/littlebighotels.com\/en\/wp-json\/wp\/v2\/pages\/2953\/revisions"}],"predecessor-version":[{"id":11212,"href":"https:\/\/littlebighotels.com\/en\/wp-json\/wp\/v2\/pages\/2953\/revisions\/11212"}],"wp:attachment":[{"href":"https:\/\/littlebighotels.com\/en\/wp-json\/wp\/v2\/media?parent=2953"}],"wp:term":[{"taxonomy":"standort-hotel","embeddable":true,"href":"https:\/\/littlebighotels.com\/en\/wp-json\/wp\/v2\/standort-hotel?post=2953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}